An agent owns the flow. A person reviews the exception.

Rent, utility bills, maintenance, and compliance follow the same path. The routine steps run. Anything that does not match waits.

How a flow movesA request is triaged, the routine action runs, a person reviews anything unusual, and the step is logged.RequestTriageActionHuman reviewLogged
  1. 1

    Request

    From a tenant, a vendor, the mail, or a schedule.

  2. 2

    Triage

    Classified and matched to the property, lease, or account.

  3. 3

    Action

    The routine steps run.

  4. 4

    Review

    Anything unusual waits for a person.

  5. 5

    Logged

    Every step is recorded.

Bills

Read and paid on schedule.

Maintenance

A vendor is dispatched.

Rent

Matched to the lease before it is posted.

Evictions

Notices go out with the deadline recorded.

A person checks anything that does not match, such as an unmatched account, before a payment goes out.